Restaurant and hotel customers’ sentiment analysis: Would they come back? If they would, WHEN?
(Data collected between May 24 and May 30, 2020)
This report presents the summary findings of a study that was conducted between May 24 and May 30, 2020 by a group of researchers in the School of Hospitality Business Management, Carson College of Business at Washington State University. For more information, please contact Dr. Dogan Gursoy (dgursoy@wsu.edu).
Please click here to access the COVID-19 Study 2 Report for the Restaurant and Hotel Industry
Prepared by:
Dogan Gursoy, Ph.D.
Taco Bell Distinguished Professor
Editor-in-Chief, Journal of Hospitality Marketing & Management
School of Hospitality Business Management, Carson College of Business, Washington State University, Pullman, WA 99164, USA
Email: dgursoy@wsu.edu
Christina G. Chi, Ph.D.
Professor
School of Hospitality Business Management, Carson College of Business, Washington State University, Pullman, WA 99164, USA
Oscar Hengxuan Chi
Ph.D. Candidate
School of Hospitality Business Management, Carson College of Business , Washington State University, Pullman, WA 99164, USA